Order history
Find orders by event, date, status, and payment method.
About 15 minScreenshots use the English app and browser tools with English demo data. Follow the numbered steps and use your own product details when you are ready. Click any screenshot to enlarge it.
Find an order
Open Order history in the sidebar for all events, or open history from an event or POS for that event. Order history and Analytics are separate sidebar entries. Use Order history to find and correct an individual order.
Open order details
Open Order history and review net receipts, completed orders, average order value, refunded amount, and gift orders.
Open order details Search for an order
Search order number, pickup code, or product/bundle name, such as Starlit Zine A. If empty, clear keywords and check retained event/date filters.
Combine filters
Open order filters, set event, dates, tags, payment, order status, picking status, gift status, or refund status, then apply. Summary and list update together; remove individual filters when no longer needed.
Reset the scope
Clear the current scope or reset filters in the panel, and clear the search text.
Read items, discounts, tax, and costs
Orders preserve styles, quantities, bundle components, gifts, method, notes, and time. Partial refunds distinguish remaining and refunded quantities. Separate original subtotal, automatic discounts, line/order discounts, taxable amount, tax, and paid total. Receipts are not profit; production and fulfillment costs are recorded separately.
Check products and status
Read the order row's items, ID, and pickup code directly. Recognize bundle, promotional gift, gift order, partial refund, and refunded badges. iPad rows already display quantities, notes, and amounts.
Check the amount breakdown
Compare original subtotal, discounts, taxable amount after discounts, tax, and paid total. For refunds, check refunded amounts instead of treating the original total as current net receipts.
Trace costs
Check product Costs and profit for missing batch costs. For shipping orders, open the row's scenario/cost action. Blank costs are unknown, not zero.
Partial refunds, full refunds, and undo
Select the actual returned items and quantities; confirmation updates the order and restores stock. GoodsBar records are not third-party refund receipts. Return money through the original service or cash and reconcile both records.
Open refund
Choose refund on the target order and inspect refundable quantities. The screenshot previews one book A from #6 for 40.5 after discount; it has not been submitted.
Open refund Choose some or all items
For the example, select book A ×1 and stand/badge ×0. Use refund all for the whole order, or clear selection to restart. The preview follows quantities and shows included tax when applicable.
Review and confirm
Enter a refund note, verify returned goods, amount, and tax, then confirm refund and its second dialog. The order becomes partially or fully refunded, with restored stock logged.
Undo an incorrect refund
If allowed, use Undo refund in More actions, enter a reason, and review the warning. It reverses the most recent refund and deducts the restored stock again. Money already returned to the customer needs separate handling.
Correct method, notes, gifts, and fulfillment costs
Available corrections depend on order status and require a reason. Refunded orders lock amount/payment corrections; external card orders have restrictions too. There is no general editor for rewriting product lists: use allowed refunds and replacement orders for incorrect goods or totals.
Correct the payment method
Open the row's … menu, choose payment correction, select the method, and enter the reason. When changing to cash, enter sufficient received cash, then save. The reason stays in correction history.
Correct the payment method Correct a note
Choose note correction, edit the note, add the required reason and optional internal explanation, then save. Refunded/external-card orders can still permit note edits within their restrictions.
Mark or undo a gift order
If payment should be zero and allowed, mark as gift and confirm. Undoing a gift requires payment information and a correction reason. Marking a gift sets receipts to zero without another stock deduction; actual refunds or additional collection are separate.
Change the sales scenario
Open scenario and cost editing and choose in-person or online shipping according to delivery. Only completed or refunded orders are supported. The in-person screenshot shows scenario selection and optional audit note.
Change the sales scenario Record fulfillment cost
Choose online shipping, enter costs actually borne and an optional audit note, then save. Zero means no expense; blank means unknown. Clearing a saved cost makes it unknown again. The screenshot is an unsaved preview.
Record fulfillment cost
Reprint, manage picking, and hide refunded orders
Use the original order for receipt reprints, picking changes, and correction records. Deletion is available only in allowed states, generally after refund. It hides the order in history protection, not permanent erasure, and does not change stock again.
Reprint the original receipt
Use reprint after checking the default receipt printer, template, and paper. Verify the printed order number. It retains the original number and creates no new sale.
Update picking status
Mark picked only after preparing goods. Release an active assignment when changing staff, checking the pickup code first. Local and phone queues synchronize.
Hide a refunded order
Choose delete for an eligible refunded order. If refund is required first, handle actual returns and the refund record. Read the history-protection confirmation. Hidden orders remain recoverable and are not automatically permanently deleted.
Restore a hidden order
Open Settings → Data management → Archive and recycle bin, find the history-protected order, and restore it. Restoration changes visibility only, not stock.
Tips
- Check event, code, and money first. Handle returned goods, app refunds, and actual refunds separately. Leave correction reasons; hiding or restoring a record does not return money.